Returns and Exchanges Policy

At Electromart Pte Ltd, we stand by the quality of our electronics and offer a 14-day hassle-free return policy for items in their original packaging. Whether you received a defective unit or changed your mind, our team is dedicated to ensuring a smooth resolution for your purchase.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the 'Order History' section to submit a return request within 14 days of delivery.

• 2.
  Pack the Device

  Ensure the product is placed in its original box with all included accessories, manuals, and warranty cards to qualify for a full refund.

• 3.
  Drop-off or Collection

  Print the provided shipping label and drop the package at any authorized service center or schedule a doorstep courier pickup through our portal.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund or exchange will be processed within 5 to 7 business days to your original payment method.